Core Values | SmartBug Media®

Our Core Values

Explore the core tenets of our company culture and client success.

Rock It for the Customer

Our customers' success is our success. We earn customers' trust as honest and transparent confidants. We advocate for our customers and their goals, even when they cannot.

Just Do It!

We lead by example, prepare like champions, and serve as resourceful problem solvers. We're accountable to ourselves and others. And we remain humble while giving everything our highest-quality effort.

Be Positive & Have Fun

Energy is contagious! We're respectful and gracious and don't waste energy on negativity. We embrace individuality, creativity, and new opportunities. We're laser-focused on doing the right thing.

Build Belonging

We’re our real, whole selves every day. Our differences make us better.

Be Innovative, Agile & Resilient

Innovate without the fear of failure. We're always looking for a better way to execute tasks, processes, and project outcomes. We avoid generic solutions and overcome obstacles. We embrace fresh ideas.

Pursue Growth & Learning

Take on new challenges! We stay curious and search for "aha" insights. We learn from our successes and our shortcomings. We're lifelong learners who share knowledge and seek to understand "why."

Overhead shot of SmartBugs holding up cards that spell out I AM A SMARTBUG

Healthy SmartBug

Our hope for every SmartBug is to pursue a career with growth opportunities and deep fulfillment. That's why we ensure that as an organization, SmartBug is happy, healthy, safe, and resilient.

Happy

Ensure clients are always satisfied.
Make work-life engaging and enriching.
Lead with honest, open feedback.

Healthy

Grow sustainably.
Ensure a solid financial performance.
Work intelligently and efficiently.

Safe

Think and make sound decisions.
Empower smart people to strategically collaborate.
Encourage innovation and new ideas.

Resilient

Stay nimble and open-minded.
Handle tough situations according to our core values.
Meet unpredictability with a solid foundation.

SmatBug employees posing for photo at event

SmartBug employees during an in-person event

SmartBug employees during team building activity

Diversity, Equity, and Inclusion

We're passionate about building belonging.

SmartBug is an equal opportunity employer, proud to represent the very best and brightest in the industry from all backgrounds and beliefs. All people are welcome to apply for open roles at SmartBug, without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

An Inclusive Culture

No walls. No ceilings. No excuses.

The only way we achieve our full potential is by welcoming diverse perspectives, beliefs, and backgrounds to generate great ideas. We don’t need cookie-cutter employees. We want curious people who can be their authentic selves. We don’t pretend to be perfect, but we're committed to continually breaking down walls, ceilings, and excuses, and creating a healthy and inclusive workforce.

We are all committed to our customers' projects. The whole team vouches for the success of our projects, which contributes greatly to everyone's well-being in bringing them to completion. No one has the entire burden of the department. Each has their own responsibilities, and each acts to help the others, while offering maximum satisfaction to our customers.

Audrey Jacques, Senior E-commerce Project Manager

SmartBug employees during in-person event

SmartBug employee participating in team building event

Celebrate What Makes You Stand Out

At SmartBug, we come to work as our whole selves, from all backgrounds. In fact, that's what makes us great! We thrive on fresh ideas and new perspectives that make us think differently and innovate often.

And because of our remote-first culture, we provide the flexibility you need to work when you work best and take breaks when needed, too. It's all about finding the right balance to be your true self while doing great work.

Explore Our Company Culture

SmartBug employees posing during company reception

Find Connection & Discover Your Purpose

We've assembled a team of savvy marketers, HubSpot wizards, paid media experts, SEO enthusiasts, and so much more. But what sets us apart is our desire to keep learning and keep pushing the limits.

So, what makes you tick? And how can you tap into those superpowers to achieve great results? Together, we're redefining what it means to excel at our craft, build each other up, and surpass client goals.

See Open Positions