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Web Portal Services

Keep your customers and team members connected. Our web portal services support internal and external communications, centralize documentation, and protect sensitive data across your organization. Explore our approach to building secure portals that seamlessly sync with your existing tech stack.

Ready to Chat? Explore Use Cases
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Explore our web portal services designed for ...

Internal Communication

Ease collaboration between your organization's employees and leadership by centralizing documentation, directories, internal communications, and more.

External Communication

Connect your customers with highly customized, secure login portals that protect their sensitive data and facilitate a dynamic user experience.
icon of a horn, a website, emails, and employees

Available on Your Platform of Choice:

Wordpress logo
Craft CMS logo
Magento logo
Hubspot logo

Deploy Our Proven Strategy

Ready to transform communication data at your organization? We've built a proven process to strategically integrate your new portal with your existing tech stack.

icon of persons connected with a lightbulb
Step 1

Understand Your Goals

We'll start by getting to know your team and your goals as they relate to our web portal services. After our initial discovery, we'll get to work creating a plan that specifically addresses your current pain points and provides solutions that improve communication, centralize data and documentation, and enhance your organization's productivity.

  • Discovery Call
  • Preliminary Planning
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Step 2

Define the Strategy

Next, we'll familiarize ourselves with your organization's data repository on the back end. Based on our audit, we'll offer recommendations around how best to manage, protect, and grant access to your data and assign user permissions for optimal security. As we define our strategy, we'll create and present wireframes to represent your web portal's appearance and functionality.

  • Custom Wireframes
  • Client Review
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Step 3

Create Your Portal

After that, it's time to connect your systems and create a single, unified tech stack. Our web portal services offer integrations with a range of industry-leading content management systems (CMS), including HubSpot, WordPress, and Craft CMS. Before launch, we'll test functionality to ensure the highest level of performance.

  • CMS Implementation
  • Internal QA
  • User Acceptance Testing (UAT)
  • Launch & Post-Launch Support

Built for Every Use Case

Our clients come to us with a variety of goals when building their custom web portals. Explore some of the most common use cases for intranet and extranet below.

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Customer Portals

Create a secure login portal for your customers, enhance the user experience, and protect users' personal information.
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Personnel Directory

Build a searchable database for all employees within your organization, including job titles and departments.
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News Updates

Develop a centralized repository for all official company updates and formal communication.
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Human Resources

Launch a comprehensive database of training materials, operational manuals, company protocols, and legal documents.
icon of people inside laptops chatting

Surveys & Feedback

Collect and organize employee feedback for improved transparency and actionable insights.
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Billing & Payments

Manage invoices, billing and processing, and payment confirmation while keeping users' data safe.

What Our Clients Are Saying:

When we first engaged SmartBug more than a year ago, we had just let go of our head of marketing and had no idea where to take our marketing strategy. Since we started, we have doubled the resources we have from SmartBug and completed a complete website rebuild. To date, we are more than 200% up year on year for our key metrics and super excited to continue our work with SmartBug.
Graeme Watkins,
Valutrades
Financial Services
The SmartBug team approach is tactical and focused. From the initiation of our work together they really sought an understanding of our vision and product. I am grateful for their partnership and commitment to ensuring the interactive experience and product outcome is positive for all involved.
Nikole Jay,
HumanGood
Senior Living
SmartBug has provided fantastic strategic and tactical support to our company. They have led us through a complete rebrand and new website implementation. They do an amazing job with the creation of highly technical content (blogs and webinars) and lead nurture email campaigns. And SmartBug has strong overall project management of activities.
Lisa Casavant,
RQM+
Healthcare
The team at SmartBug was phenomenal from the quotation and project scope process all the way through the completion and integration of the final website. What impressed us the most about SmartBug was the limited amount of time required for them to understand our message. If there was any language or messaging that needed clarification, they processed the feedback from us quickly and implemented the changes in an efficient fashion.
Terry Parmelee,
Material Movement Solutions (MMS)
Manufacturing
We hired SmartBug to build a network of websites on HubSpot CMS Enterprise. If you are looking for an agency that knows inbound and knows how to get the most out of HubSpot CMS, you definitely need to put SmartBug Media at the top of your list. We're seeing great results, and we highly recommend them!
Dan Boaz,
Founder, Airfreight.com
Transportation

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