Zendesk to HubSpot Service Hub

Are your customer service, sales, and marketing teams aligned and working together?

If it took you a while to think about it, the answer is probably no.
Or at least not very well.

By migrating to HubSpot’s Service Hub, you can easily resolve several challenges that are preventing your teams from collaborating and delivering an amazing customer experience. Customer experience has a huge impact on whether a customer stays with a company or invests in their product or service in the first place; nearly 90 percent of customers say their experience is just as important as the company’s product or service.

Service Hub makes it easy to deliver the experience customers desire while enabling your customer service team to work closely with marketing and sales efforts.

93 %

of customers are likely to make repeat purchases with companies that offer excellent customer service.

53 %

of customers believe generative AI will help companies better serve customers.

85 %

of American customers will recommend a company whose service they rate as “very good.”

65 %

of US consumers would pay 5% more for products if they knew they would receive outstanding customer service.

Why Migrate?

To migrate or not to migrate, that is the question.

Here at SmartBug, we think migration is a great idea, and here’s why.

90%

of customers say their experience is just as important as the company’s product or service.

Improved Customer Retention

24/7 personalized support keeps your customers coming back for more.

Increase Revenue Opportunities

Connect customer interactions to identify opportunities to upsell and cross-sell.

Boost Productivity

A robust suite of tools—such as omnichannel messaging, live chat, AI, and personalization for customer experience and customer service teams—helps boost productivity and empowers your teams to be efficient and productive.

Consolidated Data

Bring together all of your customer service data and channels into one platform so you can support and grow your customer base, resulting in delighted customers at every step of their journey.

Unified Teams

Simplify collaboration by aligning your sales, marketing, and customer service teams.

SmartBug Migration Process

SmartBug supports the entire migration process, from the migration itself to assistance with Service Hub onboarding and setup and beyond. You’re not just getting a quick service or tool—you’re getting real people who will collaborate with you throughout the entire process. That’s the difference with our experts.

Let’s look at how this seamless process plays out, from pre-migration planning to post-migration support.

STEP #1

Pre-Migration Plan

We work with your company to define the total scope of the work and ask you to review and verify our pre-migration planning report to make sure it aligns with your company’s expectations and requirements.

The report includes: